The challenge of the retail business is the human condition.

It's one thing to dream, but when the moment is right, you've got to be willing to leave what's familiar and go out to find your own sound.

People around the world, they want the authentic Starbucks experience.

The issue of managing through a crisis is you have to be decisive even if you don't have perfect information.

Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.

Americans reading the paper, listening to the news every single day, and all you hear is things are getting worse and worse. And that has a psychological effect on consumer confidence. That's what consumer confidence is.

I was taken by the power that savoring a simple cup of coffee can have to connect people and create community.