I think people will walk into the Starbucks store and overnight recognize the significant difference between what Starbucks represents day-in and day-out and all the other coffee companies that have been serving coffee in India for so many years.

When you start a company, it's a singular focus. You have the wind at your back.

I do feel, in a sense, the rules of engagement for citizenship has changed, and we must encourage other people to speak up and to take action.

I think we are living in a time where the consumer has lots of choices, whether it's coffee, newspapers or whatever it is. And there is parity in the market place and as a result of that the consumer is beginning to make decisions, not just on what things cost and the convenience of it.

The hardest thing about being a leader is demonstrating or showing vulnerability. And that has a lot to do with trust.

My passion. My commitment. This is the most important thing in my life other than my family.

If you pour your heart into your work, or into any worthy enterprise, you can achieve dreams others may think impossible.