To stay vigorous, a company needs to provide a stimulating and challenging environment for all these types: the dreamer, the entrepreneur, the professional manager, and the leader. If it doesn't, it risks becoming yet another mediocre corporation.

I think we are living in a time where the consumer has lots of choices, whether it's coffee, newspapers or whatever it is. And there is parity in the market place and as a result of that the consumer is beginning to make decisions, not just on what things cost and the convenience of it.

Many companies today are reducing hours of full-time people to get under the minimum so they don't have to pay health care costs. I just shake my head because that's not going to build long-term value and trust with your people.

Starbucks has changed the rules of engagement for the music industry.

In times of adversity and change, we really discover who we are and what we're made of.

If it Captures Your Imagination, it will captivate others.

When companies fail, or fail to grow, it's almost always because they don't invest in the people, the systems, and the processes they need.