Often, organizations need bold, grand gestures to galvanize people towards a new mission or refocus their attention.

The issue of managing through a crisis is you have to be decisive even if you don't have perfect information.

This may sound a bit naive, but I got here by believing in big dreams.

Don't settle! Embrace a dream--and keep dreaming. Don't be a bystander. Take it personally.

Certainly the caffeine in coffee, whether it's Starbucks or generic coffee, is somewhat of a stimulant. But if you drink it in moderation, which I think four or five cups a day is, you're fine.

If you look at coffee, tea, food and juice, we think there are inherent opportunities. If you look at health bars or grab-and-go products that are in our stores, we think we can significantly enhance them and make them more widely available.

Cutting prices or putting things on sale is not sustainable business strategy. The other side of it is that you can't cut enough costs to save your way to prosperity.