Starbucks has stores in America in many, many communities that are governed by many, many different municipalities. Starbucks cannot dictate to a municipality in Cincinnati or Kansas City or Sacramento how or why or when there should be a recycling program.

Business leaders cannot be bystanders.

China traditionally has been a tea-drinking country but we turned them into coffee drinkers.

Cutting prices or putting things on sale is not sustainable business strategy.

My parents really wanted me to get out of New York, be exposed to other people, other ways of life.

I'm in a different position than most CEO's. I'm a founder. I'm not a hired CEO. Now, I can be fired by the board, but most CEO's are hired by the board.

The hardest thing about being a leader is demonstrating or showing vulnerability. And that has a lot to do with trust.