We have no patent on anything we do and anything we do can be copied by anyone else. But you can't copy the heart and the soul and the conscience of the company.

Managing and navigating through a financial crisis is no fun at all.

The hardest thing about being a leader is demonstrating or showing vulnerability. And that has a lot to do with trust.

I was taken by the power that savoring a simple cup of coffee can have to connect people and create community.

Customers must recognize that you stand for something.

I was born on the other side of the tracks, in public housing in Brooklyn, New York. My dad never made more than $20,000 a year, and I grew up in a family that lost health insurance. So I was scarred at a young age with understanding what it was like to watch my parents lose access to the American dream.

To stay vigorous, a company needs to provide a stimulating and challenging environment for all these types: the dreamer, the entrepreneur, the professional manager, and the leader. If it doesn't, it risks becoming yet another mediocre corporation.