Success is something that has to be earned every day.

Always challenge the old ways.

People want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented. They want to be given responsibility to help solve the problem and authority to act on it.

I can't imagine a day without coffee. I can't imagine!

Every step of the way, I made a point to underpromise and overdeliver. In the long run, that's the only way to ensure security in any job.

This may sound a bit naive, but I got here by believing in big dreams.

In the 1960s, if you introduced a new product to America, 90% of the people who viewed it for the first time believed in the corporate promise. Then 40 years later if you performed the same exercise, less than 10% of the public believed it was true. The fracturing of trust is based on the fact that the consumer has been let down.