It's one thing to dream, but when the moment is right, you've got to be willing to leave what's familiar and go out to find your own sound.

We think of Starbucks not as a coffee company but a media company.

Good results is not an entitlement. It has to be earned and earned each individual working day via the lens of humility.

Success in the United States is not an entitlement in China. You have to go there and earn it, and earn it the right way.

If you look at coffee, tea, food and juice, we think there are inherent opportunities. If you look at health bars or grab-and-go products that are in our stores, we think we can significantly enhance them and make them more widely available.

Any business today that embraces the status quo as an operating principle is going to be on a death march.

When you're building a business or joining a company you have to be transparent, you can't have two sets of information for two sets of people.