Europe has always represented a major strategic opportunity to achieve our goal of creating and building an enduring global brand.

Any business today that embraces the status quo as an operating principle is going to be on a death march.

My passion. My commitment. This is the most important thing in my life other than my family.

I grew up in a working class family where there was no health insurance. I saw first hand the fracturing of the American dream and the bitterness that comes when there is no hope and a lot of despair. So I wanted to build the company, in a sense, that my father never got a chance to work for.

When you're building a business or joining a company you have to be transparent, you can't have two sets of information for two sets of people.

Effective leaders share two intertwined attributes: an unbridled level of confidence about where their organizations are headed, and the ability to bring people along.

The response to the Starbucks brand has been phenomenal in our international markets.