I think the currency of leadership is transparency. You've got to be truthful. I don't think you should be vulnerable every day, but there are moments where you've got to share your soul and conscience with people and show them who you are, and not be afraid of it.

I really believe that you cannot use the stock market as a proxy for the economy.

Customers must recognize that you stand for something.

We can't wait for Washington. Business leaders are going to have to galvanize their own constituencies and do everything they can to demonstrate confidence in the economy, and I think that can be contagious.

Be bold, but be fair. Don't give in. If others around you have integrity, too, you can prevail

We would take something old and tired and common - coffee - and weave a sense of romance and community around it. We would rediscover the mystique and charm that had swirled around coffee throughout the centuries.

Every step of the way, I made a point to underpromise and overdeliver. In the long run, that's the only way to ensure security in any job.