The Starbucks customer and the Teavana customer are two very different customers, two different need states that are highly complimentary.

Anybody can leverage celebrity for profit.

I do feel, in a sense, the rules of engagement for citizenship has changed, and we must encourage other people to speak up and to take action.

To be an enduring, great company, you have to build a mechanism for preventing or solving problems that will long outlast any one individual leader.

My biggest concern is that America is drifting towards mediocrity and that people don't recognize - and by people I'm meaning Washington - don't recognize the sense of urgency and the fact that I don't think this is a crisis anymore. I think it's an emergency.

People around the world, they want the authentic Starbucks experience.

When we began Starbucks, what I wanted to try to do was to create a set of values, guiding principles, and culture.