The Starbucks customer and the Teavana customer are two very different customers, two different need states that are highly complimentary.

Mass advertising can help build brands, but authenticity is what makes them last. If people believe they share values with a company, they will stay loyal to the brand.

You walk into a retail store, whatever it is, and if there's a sense of entertainment and excitement and electricity, you wanna be there.

Sometimes the difference between winning and losing is will. The will to make it happen.

Success is best when it is shared.

I think people will walk into the Starbucks store and overnight recognize the significant difference between what Starbucks represents day-in and day-out and all the other coffee companies that have been serving coffee in India for so many years.

Success is the by-product when you work toward the target.