My kids probably started drinking coffee in their late teens.

I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse.

I think the currency of leadership is transparency. You've got to be truthful. I don't think you should be vulnerable every day, but there are moments where you've got to share your soul and conscience with people and show them who you are, and not be afraid of it.

Starbucks has stores in America in many, many communities that are governed by many, many different municipalities. Starbucks cannot dictate to a municipality in Cincinnati or Kansas City or Sacramento how or why or when there should be a recycling program.

Any business today that embraces the status quo as an operating principle is going to be on a death march.

Victory is much more meaningful when it comes not just from one person, but from the joint achievements of many.

Starbucks is committed to evolving and enhancing our customer experience with innovative and wholesome food offerings.