My kids probably started drinking coffee in their late teens.

The issue of managing through a crisis is you have to be decisive even if you don't have perfect information.

The success of the Starbucks has been based on this balance between profitability and a social conscience. Everywhere we're doing business, were trying to manage the business through the lens of humanity.

I conduct my life with an expectation that people will do the right thing. Yet even with all my experience, I am still surprised when they do not.

When you're building a business or joining a company you have to be transparent, you can't have two sets of information for two sets of people.

In this ever-changing society, the most powerful and enduring brands are built from the heart. They are real and sustainable. Their foundations are stronger because they are built with the strength of the human spirit, not an ad campaign. The companies that are lasting are those that are authentic.

Growing up I always felt like I was living on the other side of the tracks. I knew the people on the other side had more resources, more money, happier families.