When you're surrounded by people who share a passionate commitment around a common purpose, anything is possible.

Starbucks has changed the rules of engagement for the music industry.

I do think - as self-serving as it sounds - that I was the right person, given the very, very strong headwind we had from the economy and our own issues, to come back and rewrite the future of the company.

People around the world, they want the authentic Starbucks experience.

Hiring people is an art, not a science, and resumes can't tell you whether someone will fit into a company's culture.

When you're surrounded by people who share a passionate commitment around a common purpose, anything is possible.

Overnight the digital age had changed the course of history for our company. Everything that we thought was in our control no longer was. But within a year we had invested in social media and digital experts. Now Starbucks is the number one brand on Facebook.