In times of adversity and change, we really discover who we are and what we're made of.

Whatever you do, don't play it safe. Don't do things the way they've always been done. Don't try to fit the system. If you do what's expected of you, you'll never accomplish more than others expect.

The companies that are lasting are those that are authentic.

Hiring people is an art, not a science, and resumes can't tell you whether someone will fit into a company's culture.

I don't have any secret sauce and I'm no smarter than anyone else. I will say I have surrounded myself with unbelievable talent that has made my job easier.

Americans reading the paper, listening to the news every single day, and all you hear is things are getting worse and worse. And that has a psychological effect on consumer confidence. That's what consumer confidence is.

Managing and navigating through a financial crisis is no fun at all.