Starbucks is rekindling America's love affair with coffee, bringing romance and fresh flavor back to the brew.

The Starbucks customer and the Teavana customer are two very different customers, two different need states that are highly complimentary.

It's ironic that retailers and restaurants live or die on customer service, yet their employees have some of the lowest pay and worst benefits of any industry. That's one reason so many retail experiences are mediocre for the public.

When companies fail, or fail to grow, it's almost always because they don't invest in the people, the systems, and the processes they need.

There's an energy and excitement when you're building a company. You have so much tail wind. You're planting new seeds. But it's also scary, because there's no safety net.

If it Captures Your Imagination, it will captivate others.

Starbucks is committed to evolving and enhancing our customer experience with innovative and wholesome food offerings.