California, in a sense, is almost Starbucks' largest country, with almost 3,000 stores.

If you want to achieve widespread impact and lasting value, be bold.

In anything we do, any endeavor, it's not what you do; it's why you do it

If you put on a lousy production with white actors, it's lousy. There is a problem, or can be, at this stage of our social evolution, with mixing the casts. It may not be a question of race so much as class. You would rarely find a black man in a high executive position where he was swinging his weight around.

Americans reading the paper, listening to the news every single day, and all you hear is things are getting worse and worse. And that has a psychological effect on consumer confidence. That's what consumer confidence is.

Companies should not have a singular view of profitability. There needs to be a balance between commerce and social responsibility... The companies that are authentic about it will wind up as the companies that make more money.

Customers have different need states and life experiences.