In the 1960s, if you introduced a new product to America, 90% of the people who viewed it for the first time believed in the corporate promise. Then 40 years later if you performed the same exercise, less than 10% of the public believed it was true. The fracturing of trust is based on the fact that the consumer has been let down.

Don't be threatened by people smarter than you.

Success in the United States is not an entitlement in China. You have to go there and earn it, and earn it the right way.

Grow with discipline. Balance intuition with rigor. Innovate around the core. Don't embrace the status quo.

We can't wait for Washington. Business leaders are going to have to galvanize their own constituencies and do everything they can to demonstrate confidence in the economy, and I think that can be contagious.

In anything we do, any endeavor, it's not what you do; it's why you do it

The hardest thing about being a leader is demonstrating or showing vulnerability. And that has a lot to do with trust.