Starbucks is not an advertiser; people think we are a great marketing company, but in fact we spend very little money on marketing and more money on training our people than advertising.

I think what we're lacking in society, not only in the U.S. but also around the world, is to find heroes once again and to celebrate these kind of people.

Growing up I always felt like I was living on the other side of the tracks. I knew the people on the other side had more resources, more money, happier families.

Managing and navigating through a financial crisis is no fun at all.

Grow with discipline. Balance intuition with rigor. Innovate around the core. Don't embrace the status quo.

My parents really wanted me to get out of New York, be exposed to other people, other ways of life.

Success is best when its shared