Starbucks is not an advertiser; people think we are a great marketing company, but in fact we spend very little money on marketing and more money on training our people than advertising.

With a population of more than 600 million people, an emerging middle class that is driving strong consumption, and a robust and resilient economy, Southeast Asia presents a compelling growth opportunity for Starbucks.

If you don't love what you're doing with unbridled passion and enthusiasm, you're not going to succeed when you hit obstacles.

The entrepreneurial opportunity in America is alive and well.

Customers have different need states and life experiences.

Starbucks is in my blood. It is such a part of me that letting it unravel simply was not an option.

At an early age, my mother gave me this feeling that anything is possible, and I believe that.