Effective leaders share two intertwined attributes: an unbridled level of confidence about where their organizations are headed, and the ability to bring people along.

I think that sometimes the difference between winning and losing, success and failure, is this gray line between will, passion and self-belief that says, 'I'm going to do this'.

We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.

While their service is ending, our responsibility is just beginning!

If you want to achieve widespread impact and lasting value, be bold.

I think growth covers up mistakes.

At its core, I believe leadership is about instilling confidence in others.