We have a big opportunity in China. We think the number of stores here can rival the number in North America.

Starbucks is committed to evolving and enhancing our customer experience with innovative and wholesome food offerings.

I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse.

I conduct my life with an expectation that people will do the right thing. Yet even with all my experience, I am still surprised when they do not.

Any business today that embraces the status quo as an operating principle is going to be on a death march.

Starbucks has stores in America in many, many communities that are governed by many, many different municipalities. Starbucks cannot dictate to a municipality in Cincinnati or Kansas City or Sacramento how or why or when there should be a recycling program.

Hiring people is an art, not a science, and resumes can't tell you whether someone will fit into a company's culture.