We have a big opportunity in China. We think the number of stores here can rival the number in North America.

Hiring people is an art, not a science, and resumes can't tell you whether someone will fit into a company's culture.

Cutting prices or putting things on sale is not sustainable business strategy. The other side of it is that you can't cut enough costs to save your way to prosperity.

The issue of managing through a crisis is you have to be decisive even if you don't have perfect information.

I'm in a different position than most CEO's. I'm a founder. I'm not a hired CEO. Now, I can be fired by the board, but most CEO's are hired by the board.

China traditionally has been a tea-drinking country but we turned them into coffee drinkers.

People want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented. They want to be given responsibility to help solve the problem and authority to act on it.