Hiring people is an art, not a science, and resumes can't tell you whether someone will fit into a company's culture.

I never took classic business classes in college, so I don't have the background that any of the people running large companies have.

Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.

When companies fail, or fail to grow, it's almost always because they don't invest in the people, the systems, and the processes they need.

I do feel, in a sense, the rules of engagement for citizenship has changed, and we must encourage other people to speak up and to take action.

The evolving social and digital media platforms and highly innovative and relevant payment capabilities are causing seismic changes in consumer behavior and creating equally disruptive opportunities for business.

The Starbucks customer and the Teavana customer are two very different customers, two different need states that are highly complimentary.