Hiring people is an art, not a science, and resumes can't tell you whether someone will fit into a company's culture.

I think we are living in a time where the consumer has lots of choices, whether it's coffee, newspapers or whatever it is. And there is parity in the market place and as a result of that the consumer is beginning to make decisions, not just on what things cost and the convenience of it.

You walk into a retail store, whatever it is, and if there's a sense of entertainment and excitement and electricity, you wanna be there.

In the 1960s, if you were a blue collar worker or uneducated, and you had an injury on the job, the company basically dismissed you.

While their service is ending, our responsibility is just beginning!

I really believe that you cannot use the stock market as a proxy for the economy.

The challenge of the retail business is the human condition.