The issue of managing through a crisis is you have to be decisive even if you don't have perfect information.

More than anything else, technology will pave the way for innovative change at Starbucks. The bulk of Starbucks' innovation over the next several years will be technology-focused.

My parents really wanted me to get out of New York, be exposed to other people, other ways of life.

Success in the United States is not an entitlement in China. You have to go there and earn it, and earn it the right way.

Starbucks has a role and a meaningful relationship with people that is not only about the coffee.

People want to be part of something larger than themselves. They want to be part of something they're really proud of, that they'll fight for, sacrifice for, that they trust.

I'm much more concerned about America than the Democratic Party.