People want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented. They want to be given responsibility to help solve the problem and authority to act on it.

Any business today that embraces the status quo as an operating principle is going to be on a death march.

There's this myth that has been exacerbated by others that Starbucks means a $4 cup of coffee, which is not true.

In times of adversity and change, we really discover who we are and what we're made of.

Starbucks trying to build a different kind of company around the balance of profitably and benevolence. A social conscience. And that isn't a program it has to be a way of life.

You cant build any kind of organization if youre not going to surround yourself with people who have experience and skill base beyond your own.

China traditionally has been a tea-drinking country but we turned them into coffee drinkers.