Customers don't always know what they want. The decline in coffee-drinking was due to the fact that most of the coffee people bought was stale and they weren't enjoying it. Once they tasted ours and experienced what we call "the third place" ... a gathering place between home and work where they were treated with respect.. they found we were filling a need they didn't know they had.

My passion. My commitment. This is the most important thing in my life other than my family.

The hardest thing about being a leader is demonstrating or showing vulnerability. And that has a lot to do with trust.

Sometimes the difference between winning and losing is will. The will to make it happen.

The lifeblood of job creation in America is small business, but they can't get access to credit.

Entrepreneurs must love what they do to such a degree that doing it is worth sacrifice and, at times, pain. But doing anything else, we think, would be unimaginable.

If you don't love what you're doing with unbridled passion and enthusiasm, you're not going to succeed when you hit obstacles.