At its core, I believe leadership is about instilling confidence in others.

One of the fundamental aspects of leadership, I realized more and more, is the ability to instill confidence in others when you yourself are feeling insecure

Often, organizations need bold, grand gestures to galvanize people towards a new mission or refocus their attention.

Post-9/11, we saw an immediate uptick in the amount of people in our stores, all over the country. People wanted that human connection. We are not going to fracture the Starbucks experience.

Europe has always represented a major strategic opportunity to achieve our goal of creating and building an enduring global brand.

Whatever you do, don't play it safe. Don't do things the way they've always been done. Don't try to fit the system. If you do what's expected of you, you'll never accomplish more than others expect.

Customers have different need states and life experiences.