Our history is based on extending the brand to categories within the guardrails of Starbucks.

We are witnessing a seismic change in consumer behavior. That change is being brought about by technology and the access people have to information.

Often, organizations need bold, grand gestures to galvanize people towards a new mission or refocus their attention.

Don't settle! Embrace a dream--and keep dreaming. Don't be a bystander. Take it personally.

Starbucks is in my blood. It is such a part of me that letting it unravel simply was not an option.

Starbucks has stores in America in many, many communities that are governed by many, many different municipalities. Starbucks cannot dictate to a municipality in Cincinnati or Kansas City or Sacramento how or why or when there should be a recycling program.

Always challenge the old ways.