Success is empty if you arrive at the finish line alone.

Do I take criticism of Starbucks personally? Of course I do.

When you're surrounded by people who share a passionate commitment around a common purpose, anything is possible.

To stay vigorous, a company needs to provide a stimulating and challenging environment for all these types: the dreamer, the entrepreneur, the professional manager, and the leader. If it doesn't, it risks becoming yet another mediocre corporation.

When companies fail, or fail to grow, it's almost always because they don't invest in the people, the systems, and the processes they need.

I think if you're an entrepreneur, you've got to dream big - and then dream bigger.

On balance, I am a supporter of the minimum wage going up. We've got to be very careful what we wish for because some employers - and there could be a lot of them - will be scared away from hiring new people or creating incremental hours for part-time people as a result of that wage going up.