When companies fail, or fail to grow, it's almost always because they don't invest in the people, the systems, and the processes they need.

On balance, I am a supporter of the minimum wage going up. We've got to be very careful what we wish for because some employers - and there could be a lot of them - will be scared away from hiring new people or creating incremental hours for part-time people as a result of that wage going up.

The premium single-cup segment is the fastest-growing business within the global coffee industry.

The issue of managing through a crisis is you have to be decisive even if you don't have perfect information.

I believe life is a series of near misses. A lot of what we ascribe to luck is not luck at all. It's seizing the day and accepting responsibility for your future. It's seeing what other people don't see And pursuing that vision.

I never took classic business classes in college, so I don't have the background that any of the people running large companies have.

Success is something that has to be earned every day.