When companies fail, or fail to grow, it's almost always because they don't invest in the people, the systems, and the processes they need.

In the 1960s, if you were a blue collar worker or uneducated, and you had an injury on the job, the company basically dismissed you.

People in Washington need to put their feet in the shoes of working Americans.

The hardest thing about being a leader is demonstrating or showing vulnerability. And that has a lot to do with trust.

The response to the Starbucks brand has been phenomenal in our international markets.

Our history is based on extending the brand to categories within the guardrails of Starbucks.

If you put on a lousy production with white actors, it's lousy. There is a problem, or can be, at this stage of our social evolution, with mixing the casts. It may not be a question of race so much as class. You would rarely find a black man in a high executive position where he was swinging his weight around.