In anything we do, any endeavor, it's not what you do; it's why you do it

I believe life is a series of near misses. A lot of what we ascribe to luck is not luck at all. It's seizing the day and accepting responsibility for your future. It's seeing what other people don't see And pursuing that vision.

When companies fail, or fail to grow, it's almost always because they don't invest in the people, the systems, and the processes they need.

I was working probably at the age of 10, when I had my first paper route. I had every different kind of job you could possibly imagine as a young kid.

California, in a sense, is almost Starbucks' largest country, with almost 3,000 stores.

Any business today that embraces the status quo as an operating principle is going to be on a death march.

We woke up one day, and all the sudden Starbucks was in the middle of this political crossfire between the people who want to bring a gun into Starbucks and the people who want to prevent it. It is a very difficult, fragile situation.