In anything we do, any endeavor, it's not what you do; it's why you do it

The evolving social and digital media platforms and highly innovative and relevant payment capabilities are causing seismic changes in consumer behavior and creating equally disruptive opportunities for business.

Starbucks has changed the rules of engagement for the music industry.

The growth of the company and the license that Starbucks has is to participate in other food and beverage opportunities. We have a global business... and in many parts of the world, tea is much, much bigger than coffee, and we're going to bring tea and bring our capability and our understanding of what we've done for coffee to tea.

When it comes to Starbucks, I take every threat very personally.

I never took classic business classes in college, so I don't have the background that any of the people running large companies have.

I think what we're lacking in society, not only in the U.S. but also around the world, is to find heroes once again and to celebrate these kind of people.