People around the world, they want the authentic Starbucks experience.

I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse.

Don't settle! Embrace a dream--and keep dreaming. Don't be a bystander. Take it personally.

Everyone must have a shot at the American Dream.

More than anything else, technology will pave the way for innovative change at Starbucks. The bulk of Starbucks' innovation over the next several years will be technology-focused.

Success is something that has to be earned every day.

Don't be threatened by people smarter than you.