People around the world, they want the authentic Starbucks experience.

Starbucks is committed to evolving and enhancing our customer experience with innovative and wholesome food offerings.

At its core, I believe leadership is about instilling confidence in others.

People want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented. They want to be given responsibility to help solve the problem and authority to act on it.

Believe in your dreams and dream big. And then after youve done that, dream bigger.

When we began Starbucks, what I wanted to try to do was to create a set of values, guiding principles, and culture.

When companies fail, or fail to grow, it's almost always because they don't invest in the people, the systems, and the processes they need.