Even though people are under economic pressure, they still want to support those brands with values that are compatible with their own.

I conduct my life with an expectation that people will do the right thing. Yet even with all my experience, I am still surprised when they do not.

I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse.

Starbucks is committed to evolving and enhancing our customer experience with innovative and wholesome food offerings.

Success is empty if you arrive at the finish line alone.

China traditionally has been a tea-drinking country but we turned them into coffee drinkers.

The companies that are lasting are those that are authentic.