Starbucks trying to build a different kind of company around the balance of profitably and benevolence. A social conscience. And that isn't a program it has to be a way of life.

I'm in a different position than most CEO's. I'm a founder. I'm not a hired CEO. Now, I can be fired by the board, but most CEO's are hired by the board.

Success is the by-product when you work toward the target.

It's ironic that no matter where I go, I meet people from Brooklyn. I'm proud of that heritage. It's where I'm from, who I am.

The issue of managing through a crisis is you have to be decisive even if you don't have perfect information.

Social and digital media is a bullet train, and that bullet train is not coming home.

We will never-and I mean never-turn our backs on our employees.