There's a metaphor Vincent Eades likes to use: "If you examine a butterfly according to the laws of aerodynamics, it shouldn't be able to fly. But the butterfly doesn't know that, so it flies.

When you're building a business or joining a company you have to be transparent, you can't have two sets of information for two sets of people.

The hardest thing about being a leader is demonstrating or showing vulnerability. And that has a lot to do with trust.

Everyone must have a shot at the American Dream.

Many companies today are reducing hours of full-time people to get under the minimum so they don't have to pay health care costs. I just shake my head because that's not going to build long-term value and trust with your people.

Grow with discipline. Balance intuition with rigor. Innovate around the core. Don't embrace the status quo.

Starbucks being an extension of peoples home and work. The sense of community, human connection. That appears to be as relevant in Turkey, China, Japan and Spain as it is here in America. And Starbucks I think is creating something for people all over the world that has not existed before.