Don't be threatened by people smarter than you.

To be an enduring, great company, you have to build a mechanism for preventing or solving problems that will long outlast any one individual leader.

Do I take criticism of Starbucks personally? Of course I do.

Customers have different need states and life experiences.

Managing a business, small or large, today requires an extremely disciplined, thoughtful approach with regard to the pressure that people are under.

The evolving social and digital media platforms and highly innovative and relevant payment capabilities are causing seismic changes in consumer behavior and creating equally disruptive opportunities for business.

Victory is much more meaningful when it comes not just from one person, but from the joint achievements of many.