Don't be threatened by people smarter than you.

When you're building a business or joining a company you have to be transparent, you can't have two sets of information for two sets of people.

Do I take criticism of Starbucks personally? Of course I do.

Work should be personal. For all of us. Not just for the artist and entrepreneur. Work should have meaning for the accountant, the construction worker, the technologist, the manager and the clerk.

Victory is much more meaningful when it comes not just from one person, but from the joint achievements of many.

I probably have about four or five cups of coffee a day. I make myself an espresso macchiato when I wake, which is a shot of espresso and just a dollop of steamed milk. Then, if I'm going to do some work at home, I would make myself a French press. It's the best way to make conventional coffee.

Our history is based on extending the brand to categories within the guardrails of Starbucks.