I conduct my life with an expectation that people will do the right thing. Yet even with all my experience, I am still surprised when they do not.
Howard SchultzThe success of the Starbucks has been based on this balance between profitability and a social conscience. Everywhere we're doing business, were trying to manage the business through the lens of humanity.
Howard SchultzWhen I returned as CEO in 2008, Starbucks had forgotten that meaningful innovations balance an organization's heritage with modern-day relevance and market differentiation, so we had to reorient. In one brainstorming session, we visited and observed great retailers, then asked ourselves, 'If Starbucks did not exist, what type of coffee experience would we create?
Howard SchultzGood results is not an entitlement. It has to be earned and earned each individual working day via the lens of humility.
Howard Schultz