We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.

If you don't love what you're doing with unbridled passion and enthusiasm, you're not going to succeed when you hit obstacles.

Business leaders cannot be bystanders.

Remember: You'll be left with an empty feeling if you hit the finish line alone. When you run a race as a team, though, you'll discover that much of the reward comes from hitting the tape together. You want to be surrounded not just by cheering onlookers but by a crowd of winners, celebrating as one.

Everyone starts strong. Success comes to those with unwavering commitment to be at the end.

The issue of managing through a crisis is you have to be decisive even if you don't have perfect information.

My parents really wanted me to get out of New York, be exposed to other people, other ways of life.