Business leaders cannot be bystanders.

The hardest thing about being a leader is demonstrating or showing vulnerability. And that has a lot to do with trust.

I was born on the other side of the tracks, in public housing in Brooklyn, New York. My dad never made more than $20,000 a year, and I grew up in a family that lost health insurance. So I was scarred at a young age with understanding what it was like to watch my parents lose access to the American dream.

When companies fail, or fail to grow, it's almost always because they don't invest in the people, the systems, and the processes they need.

In the 1960s, if you were a blue collar worker or uneducated, and you had an injury on the job, the company basically dismissed you.

People want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented. They want to be given responsibility to help solve the problem and authority to act on it.

Starbucks is committed to evolving and enhancing our customer experience with innovative and wholesome food offerings.