When you're building a business or joining a company you have to be transparent, you can't have two sets of information for two sets of people.

Don't be threatened by people smarter than you.

I think what we're lacking in society, not only in the U.S. but also around the world, is to find heroes once again and to celebrate these kind of people.

The response to the Starbucks brand has been phenomenal in our international markets.

Starbucks has stores in America in many, many communities that are governed by many, many different municipalities. Starbucks cannot dictate to a municipality in Cincinnati or Kansas City or Sacramento how or why or when there should be a recycling program.

People want to be part of something larger than themselves. They want to be part of something they're really proud of, that they'll fight for, sacrifice for, that they trust.

In anything we do, any endeavor, it's not what you do; it's why you do it