When you're building a business or joining a company you have to be transparent, you can't have two sets of information for two sets of people.

Effective leaders share two intertwined attributes: an unbridled level of confidence about where their organizations are headed, and the ability to bring people along.

Often, organizations need bold, grand gestures to galvanize people towards a new mission or refocus their attention.

In anything we do, any endeavor, it's not what you do; it's why you do it

I think growth covers up mistakes.

Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.

Certainly the caffeine in coffee, whether it's Starbucks or generic coffee, is somewhat of a stimulant. But if you drink it in moderation, which I think four or five cups a day is, you're fine.