Good results is not an entitlement. It has to be earned and earned each individual working day via the lens of humility.

Success in the United States is not an entitlement in China. You have to go there and earn it, and earn it the right way.

We are witnessing a seismic change in consumer behavior. That change is being brought about by technology and the access people have to information.

My son is trying to be a sports writer, and my daughter is a college student. She wants to be a comedy writer, and she's at film school. I discouraged both of them early on from getting involved in Starbucks. I didn't think it would be fair; plus, they didn't have any interest anyway.

The growth of the company and the license that Starbucks has is to participate in other food and beverage opportunities. We have a global business... and in many parts of the world, tea is much, much bigger than coffee, and we're going to bring tea and bring our capability and our understanding of what we've done for coffee to tea.

I'm optimistic about the country; I'm optimistic about the American people.

Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.