Great companies are defined by their discipline and their understanding of who they are and who they are not.

The Starbucks customer and the Teavana customer are two very different customers, two different need states that are highly complimentary.

I probably have about four or five cups of coffee a day. I make myself an espresso macchiato when I wake, which is a shot of espresso and just a dollop of steamed milk. Then, if I'm going to do some work at home, I would make myself a French press. It's the best way to make conventional coffee.

We have a big opportunity in China. We think the number of stores here can rival the number in North America.

I think Starbucks created a platform and, ultimately, a runway for many other companies to emulate. I suspect if we had not achieved what we have, there would have been many regional brands that would have succeeded. But I'm not sure there would have been a national brand of the scope of Starbucks.

We want passion for our business.. workers who can interpret and execute our mission, who want to build a career, not just take a temporary job.

When you're surrounded by people who share a passionate commitment around a common purpose, anything is possible.