Remember: You'll be left with an empty feeling if you hit the finish line alone. When you run a race as a team, though, you'll discover that much of the reward comes from hitting the tape together. You want to be surrounded not just by cheering onlookers but by a crowd of winners, celebrating as one.

It's ironic that retailers and restaurants live or die on customer service, yet their employees have some of the lowest pay and worst benefits of any industry. That's one reason so many retail experiences are mediocre for the public.

Grow with discipline. Balance intuition with rigor. Innovate around the core. Don't embrace the status quo.

I think if you're an entrepreneur, you've got to dream big - and then dream bigger.

If you don't love what you're doing with unbridled passion and enthusiasm, you're not going to succeed when you hit obstacles.

Good results is not an entitlement. It has to be earned and earned each individual working day via the lens of humility.

Customers have different need states and life experiences.