The response to the Starbucks brand has been phenomenal in our international markets.

Starbucks has changed the rules of engagement for the music industry.

Overnight the digital age had changed the course of history for our company. Everything that we thought was in our control no longer was. But within a year we had invested in social media and digital experts. Now Starbucks is the number one brand on Facebook.

While their service is ending, our responsibility is just beginning!

I was born on the other side of the tracks, in public housing in Brooklyn, New York. My dad never made more than $20,000 a year, and I grew up in a family that lost health insurance. So I was scarred at a young age with understanding what it was like to watch my parents lose access to the American dream.

Most business people today are not going to invest in the uncertainty that exists in America.

Every step of the way, I made a point to underpromise and overdeliver. In the long run, that's the only way to ensure security in any job.