Every step of the way, I made a point to underpromise and overdeliver. In the long run, that's the only way to ensure security in any job.

Starbucks has changed the rules of engagement for the music industry.

On balance, I am a supporter of the minimum wage going up. We've got to be very careful what we wish for because some employers - and there could be a lot of them - will be scared away from hiring new people or creating incremental hours for part-time people as a result of that wage going up.

Starbucks trying to build a different kind of company around the balance of profitably and benevolence. A social conscience. And that isn't a program it has to be a way of life.

We think of Starbucks not as a coffee company but a media company.

My parents really wanted me to get out of New York, be exposed to other people, other ways of life.

At an early age, my mother gave me this feeling that anything is possible, and I believe that.