Every step of the way, I made a point to underpromise and overdeliver. In the long run, that's the only way to ensure security in any job.

Work should be personal. For all of us. Not just for the artist and entrepreneur. Work should have meaning for the accountant, the construction worker, the technologist, the manager and the clerk.

If you want to achieve widespread impact and lasting value, be bold.

Starbucks is in my blood. It is such a part of me that letting it unravel simply was not an option.

To stay vigorous, a company needs to provide a stimulating and challenging environment for all these types: the dreamer, the entrepreneur, the professional manager, and the leader. If it doesn't, it risks becoming yet another mediocre corporation.

Success in the United States is not an entitlement in China. You have to go there and earn it, and earn it the right way.

The issue of managing through a crisis is you have to be decisive even if you don't have perfect information.