While their service is ending, our responsibility is just beginning!

This may sound a bit naive, but I got here by believing in big dreams.

I never took classic business classes in college, so I don't have the background that any of the people running large companies have.

I can't imagine a day without coffee. I can't imagine!

Grow with discipline. Balance intuition with rigor. Innovate around the core. Don't embrace the status quo.

Work should be personal. For all of us. Not just for the artist and entrepreneur. Work should have meaning for the accountant, the construction worker, the technologist, the manager and the clerk.

We are not in the coffee business serving people, we are in the people business serving coffee.