The companies that are lasting are those that are authentic.

Grow with discipline. Balance intuition with rigor. Innovate around the core. Don't embrace the status quo.

Every step of the way, I made a point to underpromise and overdeliver. In the long run, that's the only way to ensure security in any job.

Our history is based on extending the brand to categories within the guardrails of Starbucks.

Social and digital media is a bullet train, and that bullet train is not coming home.

Managing and navigating through a financial crisis is no fun at all.

The challenge of the retail business is the human condition.