Be bold, but be fair. Don't give in. If others around you have integrity, too, you can prevail

Success in the United States is not an entitlement in China. You have to go there and earn it, and earn it the right way.

We would take something old and tired and common - coffee - and weave a sense of romance and community around it. We would rediscover the mystique and charm that had swirled around coffee throughout the centuries.

And with the right mentor, don't be afraid to expose your vulnerabilities. Admit you don't know what you don't know. When you acknowledge your weaknesses and ask for advice, you'll be surprised how much others will help.

Even though people are under economic pressure, they still want to support those brands with values that are compatible with their own.

This may sound a bit naive, but I got here by believing in big dreams.

We will never-and I mean never-turn our backs on our employees.