This may sound a bit naive, but I got here by believing in big dreams.

Companies should not have a singular view of profitability. There needs to be a balance between commerce and social responsibility... The companies that are authentic about it will wind up as the companies that make more money.

Be bold, but be fair. Don't give in. If others around you have integrity, too, you can prevail

Victory is much more meaningful when it comes not just from one person, but from the joint achievements of many.

This may sound a bit naive, but I got here by believing in big dreams.

We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.

One of the fundamental aspects of leadership, I realized more and more, is the ability to instill confidence in others when you yourself are feeling insecure