Starbucks has a role and a meaningful relationship with people that is not only about the coffee.

My passion. My commitment. This is the most important thing in my life other than my family.

Success is empty if you arrive at the finish line alone.

Be bold, but be fair. Don't give in. If others around you have integrity, too, you can prevail

People want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented. They want to be given responsibility to help solve the problem and authority to act on it.

We woke up one day, and all the sudden Starbucks was in the middle of this political crossfire between the people who want to bring a gun into Starbucks and the people who want to prevent it. It is a very difficult, fragile situation.

It's ironic that no matter where I go, I meet people from Brooklyn. I'm proud of that heritage. It's where I'm from, who I am.