You walk into a retail store, whatever it is, and if there's a sense of entertainment and excitement and electricity, you wanna be there.

Good results is not an entitlement. It has to be earned and earned each individual working day via the lens of humility.

People around the world, they want the authentic Starbucks experience.

In many places where coffee is grown, deforestation is a major issue. With Starbucks' position in the marketplace and the respect and relationships we have, we can - and have, in some cases - been able to educate and influence people.

When companies fail, or fail to grow, it's almost always because they don't invest in the people, the systems, and the processes they need.

While their service is ending, our responsibility is just beginning!

Growing up I always felt like I was living on the other side of the tracks. I knew the people on the other side had more resources, more money, happier families.