Customer needs may vary, but their bias for quality never does.
Good timber does not grow with ease; the stronger the wind, the stronger the trees
Eliminate the cause of a mistake. Don't just clean it up.
View the problem as an opportunity to grow.
Celebrate your people's success, not your own.
Motivate them, train them, care about them, and make winners out of them... they'll treat the customers right. And if customers are treated right, they'll come back.