J. Willard Marriott Quotes

Take care of your people and they will take care of your customers.

See and be seen. Get out of your office, walk around, make yourself visible and accessible.

Customer needs may vary, but their bias for quality never does.

No matter how hard you work for your money, there's always someone out there willing to work twice as hard to take it away from you.

It's more important to hire people with the right qualities than with specific experience.

Celebrate your people's success, not your own.

Eliminate the cause of a mistake. Don't just clean it up.

Choose your friends wisely-they will make or break you.

Do it and do it now. Err on the side of taking action

Communicate. Listen to your customers, associates and competitors.

. . . success is a combination of many things, but a good character is the foundation of the kind of success that will bring you real happiness. Choose your friends wisely-they will make or break you.

Good timber does not grow with ease; the stronger the wind, the stronger the trees

Motivate them, train them, care about them, and make winners out of them... they'll treat the customers right. And if customers are treated right, they'll come back.

It's the little things that make the big things possible. Only close attention to the fine details of any operation makes the operation first class.

Take good care of your employees, and they'll take good care of your customers, and the customers will come back.

View the problem as an opportunity to grow.